Refund Policy

Refund Policy

Last updated: July 25, 2026

At Vitalita, your health and satisfaction are our top priorities. We stand behind the clinical strength and quality of our formulas. If you are not completely satisfied with your purchase, we are here to make it right.

This Refund Policy outlines your rights and obligations regarding returns, refunds, and exchanges.

1. The 90-Day Risk-Free Guarantee

We offer a 90-Day Money-Back Guarantee on all Vitalita supplement orders.

You have a full 90 days from the date of delivery to try the product. If you do not see the desired results on your lab work or are unsatisfied for any reason, you are eligible for a refund of the product purchase price.

  • Opened & Empty Bottles: Unlike traditional brands, we accept returns on open, partially used, or completely empty bottles under our 90-day guarantee.

  • Multi-Bottle Bundles (3-Packs / 5-Packs): To be eligible for a full refund on bundle orders, simply return your open/used bottle along with any remaining unopened bottles from your order.

2. How to Initiate a Return

To start a return or refund request, please follow these steps:

  1. Email Support: Contact our customer service team at contact@vitalitanutra.com with your order number and the email address used at checkout.

  2. Receive Return Instructions: Our support team will provide you with a return authorization and the official return mailing address.

  3. Ship Your Package: Securely pack your bottle(s) and mail them to the provided address.

> Note: Please do not send items back without contacting us first. Unauthorized returns cannot be tracked and may delay or invalidate your refund.

3. Refunds & Processing

  • Inspection & Notification: Once your returned package is received at our facility, we will send you an email confirmation.

  • Payout Method: Approved refunds will be automatically credited to your original method of payment (Credit Card, PayPal, Shop Pay, etc.) within 5 to 10 business days, depending on your financial institution.

  • Exclusions: Refunds are issued for the product purchase price only. Original shipping costs (if applicable) are non-refundable.

4. Return Shipping Costs

  • Customers are responsible for paying their own return shipping postage costs unless the return is due to our error (e.g., wrong item shipped, damaged package).

  • We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot issue a refund for items lost in transit back to our facility.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, broken, or incorrect upon delivery:

  1. Contact us within 7 days of delivery at contact@vitalitanutra.com.

  2. Include a brief explanation and a clear photo of the damaged or incorrect item.

  3. We will ship out a complimentary replacement immediately at no extra cost to you.

6. Late or Missing Refunds

If you haven’t received your refund after receiving our confirmation email:

  1. Re-check your bank account or credit card statement.

  2. Contact your credit card company or bank; processing times can vary before a refund is officially posted.

  3. If you have completed these steps and still have not received your refund after 10 business days, please contact us at contact@vitalitanutra.com.

7. Disputes and Customer Care

We are committed to resolving every customer concern fairly and quickly. Before filing a payment dispute or chargeback with your bank or payment processor (PayPal, Stripe, Klarna, Shopify Payments), please reach out to our support team so we can assist you directly.

Contact Us

For any questions regarding our 90-Day Refund Policy, please contact us:

  • Email: contact@vitalitanutra.com

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST